Direct-to-Patient, Done Right
DTP adds identity, privacy, and chain-of-custody requirements to every move. We coordinate delivery windows, manage exceptions, and document custody events to protect patients and programs.
A Dedicated Operations Coordinator owns day-to-day execution, aligning documentation with sites, scheduling appointment windows, and including clear patient instructions and monitored return kits. Documentation supports reconciliation and QA review. Tempcontrolled Qualified (TCQ) packaging can be provided when required for stability and duration.
- Identity verification
- Chain of custody
- Monitored returns
- Appointment windows
- Stability-led pack-outs
- Live status & alerts
- Privacy-safe data
- Passport documentation
Frequently asked questions
DtP adds identity, privacy, and custody steps to the cold chain—these FAQs explain how we handle each reliably. Use them as a quick guide; our team tailors procedures to your protocol and patient population.
01
Will you contact patients directly?
01
Will you contact patients directly?Yes—either directly or via the site, based on your protocol and preferences. We confirm identity, schedule delivery windows, and share clear instructions, keeping PHI minimized.
02
What happens if a patient misses the delivery window?
02
What happens if a patient misses the delivery window?We escalate via the Control Tower, notify site contacts, and reschedule within stability limits. If risk thresholds are exceeded, we follow your deviation plan and document outcomes in the Passport.
03
How is patient privacy protected?
03
How is patient privacy protected?We use minimum-necessary data, role-based access, and SOPs for PHI handling. Only personnel required to fulfill the delivery see patient identifiers.
04
Can you support temperature-verified returns?
04
Can you support temperature-verified returns?Yes. Return kits include logging where required, custody scans, and closure photos. Verification records are attached to the Shipment Passport for reconciliation.