Control Tower

Control, visibility, and proof: built for pharma cold chain

Control Tower is Tempcontrolled's customer portal, your single source of truth for orders, inventory, and live control of shipments with direct access to audit-ready documents your Ops and QA teams need.

Live views, predictive ETAs

Audit-ready records

  • Real-time visibility — Risk is communicated early with status, ETAs, and exception alerts.
  • Centralized documents — BOLs, invoices, and all key data are pinned to each shipment, organized in one place.
  • Communicate in context — Message on the shipment page; no lost email threads.
  • QA-ready proof — Share a clean, inspection-ready Shipment Passport.
  • Every account includes a Dedicated Operations Coordinator.

Customer Portal

A unified view of your shipments and inventory

From receiving to outbound distribution, Control Tower centralizes orders, inventory events, documents, and exceptions to keep your ops, QA, and customers aligned.
  • Order Management (OMS)
  • Warehouse Management (WMS)
Order Management (OMS)

Order Management (OMS)

Create and manage orders end-to-end without hopping tools. View all shipment-related information in a single view through a customizable dashboard. Every change, note, and file is recorded for a clean audit trail.

Quote to closeout in one flow

  • Real-time view of shipments with automated tracking
  • Communicate with Tempcontrolled directly on each shipment
  • Internal/external notes with attachments on the job timeline
  • Full audit trail of status changes, timestamps, and files
Request A Demo
image
Warehouse Management (WMS)

Warehouse Management (WMS)

Track stock by warehouse and bin with live visibility for your team. Run receipts, putaway, picks, cycle counts, and releases with lot/expiry controls. Accurate handling is supported with scanners and print workflows.

Real-time inventory, receipts & releases

  • Live inventory by warehouse/bin; receipts and releases
  • Operational flows: putaway, picks, cycle counts
  • Lot/expiry, FIFO/LIFO, and multi-UOM supportv
  • Device-ready: scanners, label and packing-slip printing
Request A Demo
image

Compliance & QA

Supporting GxP workflows

Complete recordkeeping

Custody + temperature evidence together.

Deviations & notes

Capture exceptions and context.

Inspection-friendly

Share read-only Shipment Passport; export archive.

Supporting your standards

Tools designed to support GDP/GxP processes and inspections; not a certification.

Security & Data Handling

Built for sensitive data

Encryption in transit and at rest

Industry-standard encryption for stored data and HTTPS/TLS for data in motion.

Role-based access and audit logs

Least-privilege roles, per-action audit trails, and timestamped access history.

Minimal PHI approach for DTP workflows

Collect only what’s necessary, with retention windows and purge schedules you control.

Vendor & subprocessor transparency

Published list of providers and DPAs available; see the Privacy page for details.

A Record Of Every Shipment

Shipment Passport is your QA-ready documentation packet

A shareable, exportable record for each shipment that includes the closeout documentation that QA needs in one authoritative view.
  • Create
    01
    Create
    Build a shipment with lane specs, temp range, pack-out, SOP links.
    View Detail
  • Pack
    02
    Pack
    Capture and upload pack-out photos, we automatically associate logger ID(s).
    View Detail
  • Ship & Monitor
    03
    Ship & Monitor
    Control Tower tracks progress, ETAs, and exceptions.
    View Detail
  • Closeout & Share
    04
    Closeout & Share
    Quick export all Shipment Passport documents for QA and stakeholders.
    View Detail
Create
Pack
Ship & Monitor
Closeout & Share

Common questions, clear answers

Frequently Asked Questions

01

Can customers message us inside a shipment?

Yes. Control Tower supports shipment-level communication so exceptions and decisions stay tied to the shipment record rather than scattered across email threads.

Yes. Where applicable, customers can view inbound receiving, inventory status, and outbound processing milestones in Control Tower.

Yes. We can support customer-supplied components. If you want TCQ execution, we will align on the configuration, SOP, lane assumptions, and documentation requirements.

That’s fine. You can upload the PDF directly to the shipment, and it’s included in the Shipment Passport closeout bundle for QA. Where supported, the system can render time/temperature curves from structured files; otherwise the original PDF is preserved as the official record, and you can add notes or exception tags for clarity. Multiple logger files per shipment are supported.

Yes. Share a read-only Shipment Passport link so auditors can review evidence without an account. All access is logged, and you can revoke links at any time. If needed, you can also export a PDF dossier for their files.

Fast. After a short intake, we align on lanes, profiles, and documentation needs, then begin with an initial set of shipments and expand as workflows are standardized.

Platform