99 %+

OTIF
last 90 days

Quality & Compliance

Quality is our operating system

We run cold chain logistics with a QMS-first mindset: SOPs, training, deviation management, document control, and governance tied to daily execution. This makes shipping, packaging, storage and distribution audit-ready for your stakeholders.
  • GDP-Aligned QMS across packaging, storage, distribution, and shipping
  • Audit-Ready Records: photos, traces, custody, release notes and a Shipment Passport per shipment
  • Unified visibility: Control Tower for warehouse activity, inventory, orders, and in-transit status (with Status & Uptime)
  • Compliance gating: validated pack-outs and international/interstate documents checked before release

How We Do It

How We Ensure Quality

01

Define the profile

Temperature range, duration, constraints
02

Design the plan

Lane risk & handling controls
03

Packaging Strategy

Qualified packaging when in scope
04

Monitoring + evidence capture

Loggers, photos, custody events
05

Execute + manage exceptions

Playbooks, escalation
06

Closeout documentation

Shipment Passport for Ops & QA

Operate & Improve

QMS in Practice

SOPs & Roles

We maintain SOPs and work instructions for packaging, storage (15–25 °C / 2–8 °C / frozen), distribution, shipping, and data logging. Each SOP includes ownership, effective dates, and acceptance criteria so teams know exactly who does what and which version applies. Changes run through documented change control with impact/risk assessment and controlled release.
01

Training & Competency

Every role has an onboarding plan with job-specific tasks, safety, and quality expectations tied to the relevant SOP set. We schedule periodic refreshers and on-the-job observations, capturing pass/fail outcomes and remediation actions when needed. All training records reference the SOP version in effect and roll up to a live matrix for audit readiness.
02

Deviation → RCA → CAPA

Events in storage or transit (logger alarms, hand-off issues) trigger documented deviation intake and immediate containment. We run root-cause analysis, then assign corrective and preventive actions with owners, due dates, and required evidence. Effectiveness checks verify the fix after a defined window (e.g., shipments or days), and trends are reviewed to prevent recurrence.
03

Document Control & Retention

All controlled documents use versioning, pre-approval via e-sign, and clearly marked effective/superseded states. Edits are time-stamped with full audit trails, and prior versions are archived but still searchable. Retention schedules by artifact type ensure records remain available and retrievable by shipment/job ID for audits and regulatory timelines.
04

Vendor Qualification

We qualify suppliers, carriers, cold-room partners, and brokers against documented criteria and technical agreements. Trial jobs establish baseline performance, followed by KPI monitoring (OTIF, excursion rate, communication SLAs) and scorecards. Vendors are re-qualified on a schedule, with corrective action requests issued and closed when performance drifts.
05

Data Integrity

Records are managed to ALCOA+ standards — attributable, legible, contemporaneous, original, accurate, and complete, consistent, enduring, available. Role-based access, unique IDs, and time-stamped logs protect data, with encryption in transit and at rest. Source files and logs are retained with verified backups and periodic restore tests.
06

Our experience

Quality Metrics & Governance

  • Quality: release & CAPA ownership
  • Operations: warehouse execution, pack-outs, comms SLAs, carrier hand-offs
  • Security: data & access controls; privacy & retention
Talk to a cold chain specialist

100 %

Real-time temp + custody + audit trail

1 %

In-route excursions on qualified lanes

Straight answers on shipping, packaging, and storage

Frequently Asked Questions

Find answers to common questions about temperature‑controlled shipping, qualified packaging, GDP storage & distribution.
If you don’t see your scenario, contact us and we’ll map your lane.

We design lanes from the risk backward: qualified pack-outs, correct PCM phase/quantity, and dual-point logging (payload + wall). Streaming is available for long or volatile lanes. Control Tower monitors milestones and alerts on risk, and every order generates a Shipment Passport with build photos, custody scans, and the temperature trace.

We match packaging to lane duration and ambient volatility—mailers/liners for short mild lanes, rigid shippers for medium routes, and VIP/PUR for long or extreme conditions. We specify PCM phase & quantity and provide a conditioning SOP with photos.

Yes. We align commodity descriptions/HTS, permits, and labeling before dispatch and brief the broker, reducing arrival holds.

It is a digital, shareable audit packet attached to every order—chain of custody, conditioning logs, logger IDs and traces, milestones, and any deviations/CAPA. RA/QA can release faster with a single source of proof.

Yes. We support both. Streaming enables proactive saves on longer/volatile lanes; PDFs are acceptable for short, stable routes. Either way, we time-sync devices and place sensors to capture product truth (payload) and enclosure behavior (wall).

We follow a repeatable handoff script: identity verification, temperature/indicator check, scan/signature, and clear instructions. Returns include monitored kits and custody scans for reconciliation.

Yes—2–8 °C, CRT, and frozen/deep-frozen. We publish pick/pack SLAs, cut-off times, and temperature compliance KPIs.

We alert, execute the approved save plan if possible, and document actions in Control Tower. Deviations trigger CAPA within our GDP-aligned QMS. The Passport records the trace and outcome for inspection.

Minimum-necessary data model with role-based access, encryption in transit/at rest, audit logging, and vendor risk management. We publish 90-day uptime and incident notes.

Use request a quote for shipping, packaging, or storage. Onboarding typically includes lane mapping, packaging selection, and site SOP alignment—often within a few business days depending on scope.

Compliance